Make the impossible work.

For generation failures, purchase restoration, Magic Credit questions, privacy questions, safety reports, or product feedback, contact nan.dev.ops@gmail.com.

Purchases and credits

Restore active subscriptions from Profile → Settings → Plans & Magic Credits → Restore purchases. Credit packs are consumable purchases and stay with the One Twist balance that purchased them; the store does not independently restore consumable packs after a reinstall or account reset. When you prove ownership of both a guest and protected One Twist account, One Twist automatically consolidates their balances. A Magic Credit equals one generated video second. Technical generation failures return the credits for that attempt automatically. Apple or Google handles billing and eligible refunds, depending on where you purchased.

Include these details

Your device model, operating-system version, approximate time of the attempt, and the error shown in One Twist. Do not attach private source footage unless support explicitly asks for it.

Delete your account and data

Use Profile → Settings → Delete account & data inside One Twist for immediate account-linked deletion. If you cannot access the app, email nan.dev.ops@gmail.com with the subject “One Twist account deletion request”. State that you want the One Twist account and associated data deleted; support may ask for limited information needed to locate and verify the account. Private generation media is also automatically deleted from One Twist's processing server within 24 hours.